SKILL based training

We use a skills based approach for the simple reason that it has been shown to be more effective than rule based approaches. New skills are easily able to be adapted to leverage all of the skills your people already possess, be they in clinical medical, customer service, technology, or aerospace environments.

Our skills based programme design explores your organisation to create training approaches that are contextually relevant, and targeted to areas of improvement identified in collaboration with you. Scalable approaches ensure efficient training from front line staff to executive leadership.

Crucially, skills can be relied upon in unexpected situations that rule based approaches cannot predict, and remain relevant even as environments, systems and work practices change.

Conflict, Change and Crisis

A common factor across Wavelength's clients is an understanding that change isn't just constant: it's happening faster and faster.

Organisations able to evolve quickly, effectively and sustainably are organisations understand that conflict is a part of this process. Effective leadership and management navigates these conflicts without creating new ones, engages people at all levels of the organisation, and celebrates diversity at every step.

Whether you're experiencing change and conflict now, or positioning to move fast in future, Wavelength has the expertise and toolset developed by NASA and utilised globally to optimise the process. 

CULTURE 

Organisational culture is, at it's simplest, the long term manifestation of attitudes and behaviours. Utilising scientifically valid tools and approaches, we'll work with you to understand your culture, and the choices and behaviours necessary to create what a great culture means to you. 

Whether you're looking to audit your existing culture, understand customer journey, or guide your organisation towards the next step, culture is your organisation. 

Wavelength's approaches and tools are designed with improvement in mind to allow the data we gather to be understood and used effectively, avoiding the negative measurement effects so many businesses experience when employees complete surveys, only to discover the output hasn't been utilised for improvement.

recruitment

Value based recruitment and psychometric analysis allows Wavelength to assist you to understand each candidate's:

- communication and environmental preferences

- motivational (psychological) needs

- compatibility span with your existing workforce and stakeholders

- predictable behaviours when responding negatively to stress

in order to assess integrity, authenticity, and motivation, to understand how this meshes with your existing organisation. In addition to understanding organisation fit, we will work with managers to ensure they have the skills to leverage diversity.

Wavelength works alongside the team at Next Element in the USA to build cultures of compassionate accountability here in Oceania. LOD offers a scaleable, effective toolset for equipping employees from call centre to executive leader to create great outcomes during conflict and change.

Compassionate Accountability shifts the framework for leadership, communication and conflict. Engage the best in yourself and others for effective and lasting change.

Next Element’s Leading Out of Drama® (LOD) system is the vehicle that delivers Compassionate Accountability. LOD equips you with skills to transform the energy of conflict into meaningful contribution, every day, in every interaction, for powerful personal and professional development. Don’t shy away from conflict; use it!

Paul Larkin is Australia's only Certifying LOD Trainer. If you'd like to discuss how certifying as an LOD Facilitator can add value to your organisation or service offering, please contact us.

The Process Communication Model®

The Process Communication Model is a scientifically-validated toolset developed by Taibi Kahler, Ph.D, in partnership with NASA to help individuals better manage themselves and others, translating potential in to performance. PCM is accredited by the Australian Colleges of Surgeons and Anaesthetists, Paediatricians, and General Practitioners amongst other organisations. 

PCM is a skill based methodology enabling us to: 

_ decode behaviour and assess personality traits,

_ better connect and communicate by winning motivation and co-operation quickly

_ prevent, manage and resolve conflict

_ using skills, not rules

Organisational recruitment and engagement

Value based recruitment and psychometric analysis as developed by NASA allow Wavelength to assist you to understand each candidate's:

- communication and environmental preferences

- motivational (psychological) needs

- compatibility span with your existing workforce and stakeholders

- predictable behaviours when responding negatively to stress

in order to assess integrity, authenticity, and motivation, and how this meshes with your existing organisation.

Would you like to discuss How wavelength's services can help you?

If you have questions, thoughts, or things to get done, we'd love to hear from you.  You can use the form below, or get in touch with Paul Larkin directly on paul.larkin@wavelength.agency.

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